Luvi Cosmetics takes a “customer-first approach” to both online and in-store retail and do our best to ensure a great customer experience.
Can I return something I've purchased?
We are happy to offer a store credit, exchange, or refund on any item you've purchased from us, if it meets the criteria listed below. Contact us on +1 (786) 448-2571 (9am - 5pm, Monday to Friday, excluding national public holidays) or email email@example.com
Change of Mind
If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging, and resalable within 14 days of purchase.
If the item you have received is faulty or becomes faulty within 12 months of purchase, please contact us with a detailed description of the product fault, your date of purchase, and a photo of the faulty product if possible.
Incorrect Item/Damaged on Arrival
If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us on+1 (786) 448-2571 (9am - 5pm, Monday to Friday, excluding national public holidays) or email firstname.lastname@example.org within 14 days of delivery. Please don't dispose of the item until we've had a chance to chat with you.
Here's how it works
Get in touch
To request a return, please call us on +1 (786) 448-2571 (9am - 5pm, Monday to Friday, excluding national public holidays) or send an email email@example.com. Please ensure to contact us before sending your item back - it makes the process a lot easier. We'll get back to you
One of our Customer Service team members will contact you via email with instructions on how to get your item back to us. Pack Return Your Item/s
Pack up your item carefully, so it reaches us safely. You can re-use your Luvi packaging, or a similar-sized box if you no longer have it.
What Happens Next?
Returns from metro areas usually arrive within 7 business days but can be longer from regional or remote areas. We will process your exchange, refund, or store credit within business days of your return arriving back to us. We'll be in touch as soon as your return is complete.